Becoming a Client

New clients are always welcome. We prefer to talk to people directly, rather than using e-mail. During office hours, Carol Anne mans the phones. After hours, you can leave a message on the machine and we will return your call the next business day.

I have a brand new pet. How can I register and become a new client with Colborne Street Pet Hospital?

The simplest way is to phone us and let us guide you through the process. We will ask you to collect any paperwork you might have and bring it with you to the appointment. We partner up with the Ontario Humane Society to offer all OHS adopted pets a free veterinary health exam within 2 weeks of you bringing them home.

I’ve had my pet for a while and would like to come to Colborne Street Pet Hospital.

When you call for an appointment, we will ask you to contact your previous veterinarian to release your pet’s medical records to our hospital. Once they arrive, Dr. Olinyk will review them to acquaint herself with your pet’s individual needs. Then we will call you to set up an appointment.

What if there are no previous records available?

Not to worry. Let Carol Anne know and we will set up your appointment and go from there.

Can I ask about pricing?

Absolutely! We can give you the costs of routine procedures such as health exams and vaccines. In addition, many of our surgical services for spays and neuters can be quoted over the phone. However, anything other than routine procedures cannot be estimated without the Doctor’s assessment of your pet’s specific needs, so the health examination is the start off point.

What do I need to bring to the appointment?

  • Leash restraint for your dog and a crate for your cat. See our blog about Traveling with Your Pet.
  • A favorite toy or familiar blanket can be extra comforting
  • Any previous paperwork regarding your pet
  • A fresh fecal sample (not frozen and collected within the last 24 hours)

Does my big dog have to go onto the table?

Small dogs and cats always have a cozy towel waiting for them on the table. For larger dogs, Dr. Jo prefers to work with them on the floor. If you have a special needs older dog, we will provide a mat on the floor to help them feel secure.

Once you are here, we get a picture of your pet for our records. This is also displayed on our wall in the waiting room, and goes onto the New Friends section of our website gallery. Then you are ushered into your room.